CONTACT US
Customer Support & Help Center
How Can We Help You?
📏 Sizing Guidance
Unsure about collar length, chain width, or clasp size? Share your pet’s breed, weight, neck measurement, and usage scenario, and we’ll provide personalized sizing recommendations.
📦 Order Status & Shipping
Need tracking info, shipping timeline updates, or delivery-related help? We’ll help you locate your package and resolve all shipping‑related questions.
🔁 Returns, Exchanges & Refunds
Need to exchange size/color, return unused items, or process a refund? We’ll guide you step by step through our clear, hassle‑free policy.
🛡️ Quality Assurance & Warranty
Concerned about material quality, workmanship, or defects? Our product warranty covers manufacturing issues. Send photos and details for fast review and resolution.
🐾 Product Information
Questions about materials, safety, durability, care instructions, or product features? We provide clear, accurate details to help you choose safely.
💳 Payment & Billing
Issues with checkout, payment processing, invoices, or transaction errors? We’ll help resolve payment concerns quickly and securely.
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Information to Include When Contacting Us
- Order number (if applicable) – available in your confirmation email
- Your full name and contact information
- Detailed description of your question or issue
- Photos/videos (if applicable) – for warranty, product, or delivery inquiries
- Pet details (for sizing help) – breed, weight, neck circumference
Contact & Support Channels
📧 Email Support
info@wholesalepepadvertising.com
Our Commitment
We are committed to providing safe, reliable, pet‑friendly products and clear, responsive customer support. All transactions are processed through secure, PCI DSS compliant payment providers, and we maintain transparent policies to protect your rights and ensure secure shopping.
We look forward to assisting you and your beloved pet!